Student Portal Upgrade: What You Need to Know

This July, we’re upgrading our systems to better support you. As part of this, we're launching a brand-new Student Portal on Monday, July 6 to replace your current MyIESAbroad Account.

To prepare for the transition, the current student portal will be temporarily offline starting around 8:30a.m. CT on July 1 and back online by end of day July 6.

We’ve put together this page to serve as your go-to resource during the transition. What you will find on this page:

What's waiting for you on July 6
Key dates you should know
Email addresses to add to your safe sender list
Term-specific information
FAQs

You have already received emails from us with detailed information about the transition, so you can always refer back to those as well!

What's waiting for you on July 6

Starting July 6, you'll find everything in the new Student Portal—accessed the same way, through the IES Abroad website. Your login stays the same and your student data carries over automatically. You’ll be able to:

View grades, course enrollments, and transcripts
View invoices, make payments, and see payment history
Complete tasks, forms, and application materials
Access program information and your Predeparture Guide

What's not changing:

Your login—same username and password
All your submitted student data-carried over automatically (individual forms that have no been submitted yet will not carry over-you'll need to restart those in the new portal after July 6)
Application requirements—unchanged
How you reach IES Abroad staff
Emergency and health & safety support—always available

Key Dates You Should Know

June 30 | Last full day to access the portal (payment downtime begins at 4pm CT)
July 1, 8:30 a.m. CT | MyIESAbroad Account goes offline—no access until new Student Portal goes live July 6
July 1- July 5 | Payment system and portal offline—info cannot be viewed, changes cannot be made
July 3 | IES Abroad Chicago office closed— Independence Day, observed
July 6, end of day CT | New Student Portal goes live—you're back online, info available, forms can be submitted, payments can be processed

Update Your Safe Sender List

We're updating our email domain, which means some IES Abroad emails may land in your spam starting July 6. These are incoming addresses only — you'll still reach us at the same addresses you've been using. Add these to your safe sender list so you don't miss anything important.

Not sure how? Search "add safe sender" + your email provider's name for quick instructions.

Billing | billing@go.iesabroad.org
Financial Aid | financialaid@go.iesabroad.org
Study Abroad & Internships | study@go.iesabroad.org
Internships | internships@go.iesabroad.org
Access, Inclusion & Strategic Partnerships | myjourney@go.iesabroad.org
Registrar | registrar@go.iesabroad.org
Student Life, Health & Safety | studentlife@go.iesabroad.org

Term-specific information

Jump to your section below. Whether you're studying with us on an IES Abroad program or IES Internships, each section includes what you need to know and do.

Spring 2026—Program complete or heading home soon

Whether you're still traveling or already home, here's what the portal upgrade means for you.

Recommended action before July 1

Take care of anything time-sensitive in your portal before July 1

If you need to access documents, check invoices, or complete anything outstanding, do it before the portal goes offline. You'll have full access again starting end of day July 6.

Pay any outstanding balance by June 30

The payment portal closes at 4pm CT on June 30 and reopens July 6 in the new Student Portal. We recommend paying outstanding balances before the portal temporarily goes offline. If you’re not able to make a payment before then, don’t worry! You’ll be able to do so once the new Student Portal reopens.

Update your safe sender list

We're updating our email domain — some messages may land in spam. See the safe sender list.

Questions? Get in touch!

Still abroad or traveling home? Reach out to your Center Staff.

Already home?

800.995.2300 (Mon–Fri, 9am–4pm CT)
study@iesabroad.org

Summer 2026 — Arriving Before July 1

You're already on your program—the portal upgrade happens while you're abroad.

Heads up: Both the Student Portal and Moodle will be unavailable July 1–6.

Your Center will have more information about Moodle access during this time.

Recommended action before July 1

Download and print important documents before July 1

Save copies of key travel and program materials — especially your PRINTME document. IES Abroad will also email you a PDF of your Predeparture Guide for access while the portal is offline.

Pay any outstanding balance by June 30

The payment portal closes at 4pm CT on June 30 and reopens July 6 in the new Student Portal. We recommend paying outstanding balances before the portal temporarily goes offline. If you’re not able to make a payment before then, don’t worry! You’ll be able to do so once the new Student Portal reopens.

Update your safe sender list

We're updating our email domain — some messages may land in spam. See the safe sender list.

Questions? Get in touch!

While on program: reach out to your Center Staff.

Urgent—outside business hours:

Students already abroad: 978.291.4231
Students still in the US: 603.691.5395

Summer 2026 — Arriving After July 1 (Cambridge & UCL II)

Your program starts around July 1–7, which means the portal will be offline when you depart or arrive. Complete the items below before you leave.

Complete any outstanding forms before July 1

Log in now and finish any in-progress forms . You won't have access again until July 6.

Download your documents before July 1

Save everything you'll need during travel — especially your PRINTME document. IES Abroad will email you a PDF of your Predeparture Guide to save on your phone or device.

Pay any outstanding balance by June 30

The payment portal closes at 4pm CT on June 30 and reopens July 6 in the new Student Portal.

Update your safe sender list

We're updating our email domain — some messages may land in spam. See the safe sender list above.

Questions? Get in touch!

Before or during departure (Mon–Fri, 9am–4pm CT):

800.995.2300 (US) or 312.944.1750 (US or international)
study@iesabroad.org

Once you're on program: reach out to your Center Staff.

Emergency support: Emergency support remains fully available throughout the transition. If you have an urgent need while the portal is offline:

Already abroad: 978.291.4231
Still in the US: 603.691.5395

Fall 2026 — Arriving July 1–9

Your departure falls within the transition window — the portal will be offline when you depart or arrive. Make sure you complete everything below before July 1. Note: Moodle will also be offline July 1–6.

Complete any outstanding forms before July 1

Log in now and finish any forms still in progress. You won't have access again until July 6.

Download your documents before July 1

Download everything you'll need for travel from your Predeparture Guide. IES Abroad will also email you a full PDF copy to save on your phone or device. Your PRINTME document will be emailed to you directly — it's not in the portal. Make sure to save a copy of that email.

Pay any outstanding balance by June 30

The payment portal closes at 4pm CT on June 30 and reopens July 6 in the new Student Portal.

Update your safe sender list

We're updating our email domain, some messages may land in spam. See the safe sender list .

Questions? Get in touch!

Before or during departure (Mon–Fri, 9am–4pm CT):

800.995.2300 (US) or 312.944.1750 (US or international)
study@iesabroad.org

Once you're on program: reach out to your Center Staff.

Urgent — outside business hours:

Students already abroad: 978.291.4231
Students still in the US: 603.691.5395

Fall 2026 — Arriving after July 9

Good news—the portal will be back online before you depart. There are still a few things to take care of before July 1.

Complete any in-progress forms before July 1 — if you can

Any forms you've started but haven't submitted won't carry over to the new portal. Forms you've already submitted will move over automatically.

If you can, log in now and finish anything still in progress before July 1. If you can't get to them in time, don't worry — when the new Student Portal goes live on July 6, equivalent forms will be ready for you. You’ll just have to start them fresh..

Pay any outstanding balance by June 30

The payment portal closes at 4pm CT on June 30 and reopens July 6 in the new Student Portal. You will be able to pay invoices after July 6th once the new Student Portal is available.

Update your safe sender list

We're updating our email domain — some messages may land in spam. See the safe sender list .

Questions? Get in touch!

During normal business hours (Mon–Fri, 9am–4pm CT):

800.995.2300 (US) or 312.944.1750 (US or international)
study@iesabroad.org

Urgent—outside business hours: 603.691.5395

Spring 2027

Good news — the portal will be back online long before you depart. There are still a few things to take care of before July 1.

Also, please note that during this transition, you may receive some duplicate emails from us. Thanks for your patience — we'd rather you receive the information twice than not at all.

Complete any in-progress applications and forms before July 1 — if you can

Any forms or applications you've started but haven't submitted won't carry over to the new portal. Anything you've already submitted will move over automatically.

If you can, log in now and wrap up anything still in progress before July 1. If you can't get to them in time, don't worry — when the new Student Portal goes live on July 6, equivalent forms will be ready for you to pick back up. You’ll just have to start them fresh.

Working on your Financial Aid Application?

Same rule applies — if you've started it, try to submit before July 1. If you can't, you'll be able to start a new Financial Aid Application in the new portal after July 6.

Remember, the Spring 2027 financial aid deadline is November 1.

Pay any outstanding balance by June 30

The payment portal closes at 4pm CT on June 30 and reopens July 6 in the new Student Portal. We recommend paying outstanding balances before the portal temporarily goes offline. If you’re not able to make a payment before then, don’t worry! You’ll be able to do so via PayPal once the new Student Portal reopens.

Update your safe sender list

We're updating our email domain — some messages may land in spam. See the safe sender list.

Questions? Get in touch!

During normal business hours (Mon–Fri, 9am–4pm CT):

800.995.2300 (US) or 312.944.1750 (US or international)
study@iesabroad.org

Urgent—outside business hours: 603.691.5395

Frequently Asked Questions

Will I lose any of my information?

No. All student data is being securely migrated to the new system. Once the new Student Portal goes live at end of day July 6, you'll be able to access your application materials, completed forms, grades, invoices, and all other program information as usual. If something looks off after July 6, reach out to us and we'll look into it right away.

Please note: Any forms still in-progress as of July 1 won’t be migrated over to the new portal. To avoid losing your progress, we recommend completing in-progress forms before the system temporarily goes offline. If you’re not able to get to them, don’t worry. When the new Student Portal goes live on July 6, you’ll have the same or equivalent form waiting for you—you'll just need to start the form fresh.