Intercultural management is a global issue and the use of communication in increasing intercultural understanding has become a crucial component of international management. This course examines how to succeed in doing business with Moroccan, Middle-eastern, and African organizations. It will guide students through important social values, the nature of business in the region, and how to master their negotiation skills. Students will grasp the impact of culture on Moroccan management communication styles and examine the influence of western management conceptions. Students will also analyze special cases from the Arab world and Africa. The course will also include an internship research paper.
Prerequisites:
Successful placement in the internship program.
Learning outcomes:
By the end of the course, students will:
- Develop a cross-cultural approach to communication management and learn about Moroccan, Arab and
African management communication styles.
- Understand the relationship between management communication and the institutional context.
-Acquire new intercultural communication competence skills that will help them better adapt to international organizational environment.
- Understand the influence of local culture on management communication in Moroccan Organizations.
- Identify and evaluate the impact of globalization on organizational communication in Morocco.
- Develop communication skills for managing conflict and negotiation in a different organizational context.
Method of presentation:
Interactive lectures, discussions of readings, student presentations, guest speakers, case study discussions, and internship research paper development.
Required work and form of assessment:
Mid-term exam.................. 20%
Final Exam............................30%
Internship Research Paper... 30%
Class participation.............. 10%
Oral report........................... 10%
content:
Week 1: Shana Cohen & Larabi Jaidi, Morocco: Globalization and its consequences, 2006, Chapter 1: “Debating and implementing development in Morocco”. pp1-45
Week 2: Jillian York, Morocco: A quick guide to customs and etiquette, 2006, Chapter 8: “Business briefing”. Pp134-149
“Communicating” pp150-162
Week 3: Shana cohen & Larabi Jaidi, Morocco Globalization and its Consequences, 2006, Ch 4: “Assessing the Social Impact of Development”. pp113-150
Week 6: Field analysis research of a Moroccan organization issue
Week7: Ali Abbas, Business and management Environment in Saudi Arabia: challenges and opportunities for multinational corporations. 2009, Ch 4: “The Manager’s role”. pp50-68
Week 8: Field trip 2: Organization of a debate with IIHEM students.
Week 9: Schmidt, Conaway, Easton, Wardrope, Communicating Globally, Intercultural Communication and International Business, Ch 13: “Doing Business in Africa and the Middle East”. pp237-257
Week 10: Ali Abbas, Business and management Environment in Saudi Arabia: challenges and opportunities for multinational corporations. 2009, Ch8: “Communication and negotiation”. pp128-141
Week 11: John Mattock, Cross-Cultural Communication, The Essential Guide to International Business, Ch 4: “How to shape your style of negotiation to suit local conditions, while meeting over hours and over years”. pp93-106
Internship reports are due by Week 11
Week 12: Implementing concepts viewed in CM395: Simulations and Role-plays
Final Exam
Required readings:
A collection of book chapters and articles will be provided by the instructor from the followings books:
Shana cohen & Larabi Jaidi, Morocco Globalization and its Consequences, Taylor and Francis Group, LLC
2006;
Jillian York, Morocco: A quick guide to customs and etiquette, Kuperard 2006;
Wallace, V. Schmidt, Roger, Connaway, Susan S. Easton, William J. Wardrope, Communicating Globally: Intercultural Communication and International Business, California: Sage Publications, Inc 2007;
Terence Jackson, Management and change in Africa: A cross cultural perspective, NY: Routledge. 2004;
Ali Abbas, Business and management Environment in Saudi Arabia: challenges and opportunities for multinational corporations. NY: Routledge, 2009;
Colin P. Silverthorne, Organizational Psychology in Cross-cultural Perspective. NY: New York University Press, 2005;
Denis C. Ugwuegbu, The Psychology of Management in African Organizations, Westport, CT: Praeger, (July 30, 2001);
Mary Barrett, Marilyn J. Davidson, Gender and Communication at Work. Burlington, VT: Ashgate Publishing Company, 2006.
Recommended readings:
Terence Jackson. Ed.(2004) Management and change in Africa: A cross cultural perspective.
NY:Routledge:
Kate Hutchings, Kavoos Mohannak. Eds.(2007) Knowledge management in developing economies: a cross-cultural and institutional Approach. Massachusetts: Edward Elgar Publishing, Inc.
David C. Thomas. (2008) Cross-cultural management: Essential Concepts. California: SAGE Publications, Inc
Kamal Fatehi. (2008) Managing internationally: succeeding in a culturally diverse world. California: SAGE Publications, Inc
Ali Abbas. (2009) Business and management Environment in Saudi Arabia: challenges and opportunities for multinational corporations. NY: Routledge
Mary Barrett, Marilyn J. Davidson. Eds.(2006). Gender and Communication at Work. Burlington, VT: Ashgate Publishing Company.
Colin P. Silverthorne. (2005) Organizational Psychology in Cross-cultural Perspective. NY: New York
University Press
John Mattock. (2003). Cross-cultural communication: The Essential Guide to International Business. VA: Kogan Page Limited.
Wallace, V. Schmidt, Roger, Connaway, Susan S. Easton, William J. Wardrope. (2007). Communicating
Globally: Intercultural Communication and International Business. California: Sage Publications, Inc
Brief Biography of Instructor:
Dr. Nadia MOTII holds a Ph.D in the field of human resources management and communication. Her thesis is about interpersonal conflict resolution in the work setting with emphasis on communication. She got a Master’s degree in human resources development and communication from the “AMERICAN UNIVERSITY” Washington D.C., School of Public Affairs and a bachelor from I.S.T.I. Brussels. She is a professor at the University Mohamed V-Agdal, Rabat. She has lectured in the field of corporate communication and intercultural management for over 17 years at the I.I.H.E.M. “International Institute for Higher Education in Morocco” and occasionally at Al-Akhawayn University at Ifrane and in other international universities abroad. She is a consultant at Amideast and provides trainings for the private sector in the field of human development and communication. Her publication regarding this topic is on “Human Resources Development International” review. Vol. 8; No. 4, 435-447, December 2005.
Managing Communications In Arab Organizations
Intercultural management is a global issue and the use of communication in increasing intercultural understanding has become a crucial component of international management. This course examines how to succeed in doing business with Moroccan, Middle-eastern, and African organizations. It will guide students through important social values, the nature of business in the region, and how to master their negotiation skills. Students will grasp the impact of culture on Moroccan management communication styles and examine the influence of western management conceptions. Students will also analyze special cases from the Arab world and Africa. The course will also include an internship research paper.
Successful placement in the internship program.
By the end of the course, students will:
- Develop a cross-cultural approach to communication management and learn about Moroccan, Arab and
African management communication styles.
- Understand the relationship between management communication and the institutional context.
-Acquire new intercultural communication competence skills that will help them better adapt to international organizational environment.
- Understand the influence of local culture on management communication in Moroccan Organizations.
- Identify and evaluate the impact of globalization on organizational communication in Morocco.
- Develop communication skills for managing conflict and negotiation in a different organizational context.
Interactive lectures, discussions of readings, student presentations, guest speakers, case study discussions, and internship research paper development.
Mid-term exam.................. 20%
Final Exam............................30%
Internship Research Paper... 30%
Class participation.............. 10%
Oral report........................... 10%
Week 1: Shana Cohen & Larabi Jaidi, Morocco: Globalization and its consequences, 2006, Chapter 1: “Debating and implementing development in Morocco”. pp1-45
Week 2: Jillian York, Morocco: A quick guide to customs and etiquette, 2006, Chapter 8: “Business briefing”. Pp134-149
“Communicating” pp150-162
Week 3: Shana cohen & Larabi Jaidi, Morocco Globalization and its Consequences, 2006, Ch 4: “Assessing the Social Impact of Development”. pp113-150
Week 4: Field trip 1 to a Moroccan Organization.
Week 5: Farid Elashmawi, Competing Globally, Mastering Multicultural Management and Negotiation,
2001, Ch 7: “Flattering the Arabs”, pp149-180
Week 6: Field analysis research of a Moroccan organization issue
Week7: Ali Abbas, Business and management Environment in Saudi Arabia: challenges and opportunities for multinational corporations. 2009, Ch 4: “The Manager’s role”. pp50-68
Week 8: Field trip 2: Organization of a debate with IIHEM students.
Week 9: Schmidt, Conaway, Easton, Wardrope, Communicating Globally, Intercultural Communication and International Business, Ch 13: “Doing Business in Africa and the Middle East”. pp237-257
Week 10: Ali Abbas, Business and management Environment in Saudi Arabia: challenges and opportunities for multinational corporations. 2009, Ch8: “Communication and negotiation”. pp128-141
Week 11: John Mattock, Cross-Cultural Communication, The Essential Guide to International Business, Ch 4: “How to shape your style of negotiation to suit local conditions, while meeting over hours and over years”. pp93-106
Internship reports are due by Week 11
Week 12: Implementing concepts viewed in CM395: Simulations and Role-plays
Final Exam
A collection of book chapters and articles will be provided by the instructor from the followings books:
Shana cohen & Larabi Jaidi, Morocco Globalization and its Consequences, Taylor and Francis Group, LLC
2006;
Jillian York, Morocco: A quick guide to customs and etiquette, Kuperard 2006;
Farid Elashmawi, Competing Globally, Mastering Multicultural Management and Negotiation, MA: Butterworth Heinemann Publications 2001;
Wallace, V. Schmidt, Roger, Connaway, Susan S. Easton, William J. Wardrope, Communicating Globally: Intercultural Communication and International Business, California: Sage Publications, Inc 2007;
Terence Jackson, Management and change in Africa: A cross cultural perspective, NY: Routledge. 2004;
Ali Abbas, Business and management Environment in Saudi Arabia: challenges and opportunities for multinational corporations. NY: Routledge, 2009;
Colin P. Silverthorne, Organizational Psychology in Cross-cultural Perspective. NY: New York University Press, 2005;
Denis C. Ugwuegbu, The Psychology of Management in African Organizations, Westport, CT: Praeger, (July 30, 2001);
Mary Barrett, Marilyn J. Davidson, Gender and Communication at Work. Burlington, VT: Ashgate Publishing Company, 2006.
Terence Jackson. Ed.(2004) Management and change in Africa: A cross cultural perspective.
NY:Routledge:
Kate Hutchings, Kavoos Mohannak. Eds.(2007) Knowledge management in developing economies: a cross-cultural and institutional Approach. Massachusetts: Edward Elgar Publishing, Inc.
David C. Thomas. (2008) Cross-cultural management: Essential Concepts. California: SAGE Publications, Inc
Kamal Fatehi. (2008) Managing internationally: succeeding in a culturally diverse world. California: SAGE Publications, Inc
Farid Elashmawi. (2001) Competing Globally, Mastering Multicultural Management and Negotiation. MA: Butterworth Heinemann Publications
Ali Abbas. (2009) Business and management Environment in Saudi Arabia: challenges and opportunities for multinational corporations. NY: Routledge
Mary Barrett, Marilyn J. Davidson. Eds.(2006). Gender and Communication at Work. Burlington, VT: Ashgate Publishing Company.
Colin P. Silverthorne. (2005) Organizational Psychology in Cross-cultural Perspective. NY: New York
University Press
John Mattock. (2003). Cross-cultural communication: The Essential Guide to International Business. VA: Kogan Page Limited.
Wallace, V. Schmidt, Roger, Connaway, Susan S. Easton, William J. Wardrope. (2007). Communicating
Globally: Intercultural Communication and International Business. California: Sage Publications, Inc
Dr. Nadia MOTII holds a Ph.D in the field of human resources management and communication. Her thesis is about interpersonal conflict resolution in the work setting with emphasis on communication. She got a Master’s degree in human resources development and communication from the “AMERICAN UNIVERSITY” Washington D.C., School of Public Affairs and a bachelor from I.S.T.I. Brussels. She is a professor at the University Mohamed V-Agdal, Rabat. She has lectured in the field of corporate communication and intercultural management for over 17 years at the I.I.H.E.M. “International Institute for Higher Education in Morocco” and occasionally at Al-Akhawayn University at Ifrane and in other international universities abroad. She is a consultant at Amideast and provides trainings for the private sector in the field of human development and communication. Her publication regarding this topic is on “Human Resources Development International” review. Vol. 8; No. 4, 435-447, December 2005.